All Ariens online consumer parts store orders are currently shipped ground within the 48-contiguous United States.
Shipping & Handling Fees
At this time the Ariens online consumer parts store only serves customers in the 48-contiguous United States. Standard ground shipping is currently not available for Hawaii or Alaska via our ecommerce site. Please call Ariens Customer Service for alternate shipping options and prices to ship to these locations. For details about purchasing parts outside of the United States please contact your local Ariens dealer or distributor.
Orders that are oversized that cannot be shipped via standard ground shipping are shipped via an alternate means and you pay actual freight charges. Oversized items are flagged online and currently cannot be purchased via the website. An alternative option is to contact your local Ariens dealer to see if they have your part in stock and available for pick-up.
Other Shipping Methods
Additional shipping methods available include Next Day and Second Day Air. Actual shipping charges apply for other shipping methods, included expedited delivery services. For expedited shipping please call Ariens Customer Service for options and pricing. Unexpected shipping delays can occur due to inclement weather. In these cases Ariens is not responsible for refunding freight charges.
By law, Ariens must collect sales tax on all orders shipped to addresses within the states of Alabama, Florida, Indiana, Minnesota, Nebraska, New York, North Carolina, Washington, and Wisconsin.
We only accept Visa® and MasterCard®, American Express® and Discover® credit card for internet and phone orders. Your credit card will be charged at the time of shipment.
Note: In the rare event of a pricing error, Ariens reserves the right to charge the correct price. We also reserve the right to change prices without notice should market commodity conditions unforeseeably change.
We take great care in filling, checking and packing your order. On rare occasions, a package may be damaged or lost in transit. Please contact Ariens Customer Service.
All Ariens Service (Replacement) Parts and accessories are subject to a 90-day limited consumer warranty. If you believe you’ve received a defective part and need to file a warranty claim, please contact Ariens Customer Service.
To ensure Ariens provides you with the right parts, we encourage you to have your product model and serial number on hand as you make your purchase. If you are having trouble finding your model and serial number, visit our How to Identify Model and Serial Number Guide.
If you know the specific part number or part name you are looking for, you can search for it via the search options on the Ariens Parts Store homepage. There is also a product search icon available in the upper right corner of every page.
To place an Internet order, find the items you wish to purchase and add each item to your shopping cart by clicking the item’s “Add to Cart” button.
Once your shopping cart contains all of the items you wish to order, click Proceed to Checkout to begin the secure check-out process.
To check the status of your order, visit your Order History.
All orders received can expect to be received in 4-7 business days from ship date unless it is a make-on-order part*. Orders placed on Saturday or Sunday will not be processed until the following business day. Items shipped via smartpost** may add 1-2 days on average to the ground shipping time.
*Make-on-order parts are items that will be manufactured to lead time after order entry if no stock is available and includes items such as snow housings, frames, and other low volume parts. Made to order parts must be ordered from an authorized Ariens dealer.
**Smartpost is a service that a few major shipping company's employ which hands off a package to the USPS, and utilizes them to make the final parcel delivery.
We are currently unable to accept and process back orders via our website. In the rare case when a product is listed as orderable but falls out of stock prior to processing, they will be canceled. If you have any questions, please contact Ariens Customer Service. Additionally, for any out of stock or hard to find parts, you can also contact your local Ariens dealer to see if they have stock.
TERMS AND CONDITIONS FOR CUSTOMER DIRECT AND E-COMMERCE PARTS ORDERS
CANCELLATION OF ARIENS DIRECT CUSTOMER PART ORDERS
This policy reflects only parts sold directly through Ariens Company. Parts sold through authorized Ariens/Gravely independent dealerships, including drop shipped orders, must be handled through the authorized dealers from which they were ordered.
Cancellation of an order cannot occur if it has already been picked or shipped from the Ariens Company Distribution Centers. If a picked and/or shipped order is cancelled, the customer is responsible for the outbound and return shipping charges, in addition to any restocking charge.
RETURN OF ARIENS DIRECT CUSTOMER PARTS ORDER
Returns are subject to a restocking fee of 15%. Shipping and handling charges are not refundable. Customer is responsible for all return shipping charges.
Return of parts must be made within 30 days of the order’s receipt. No returns are accepted after 30 days.
Returns are only accepted due to incorrect determination of part numbers as a result of errors in parts drawings, Ariens Company agent information, duplication of orders, and certain shipping errors determined by Ariens Company. These will not incur a restocking fee. Please contact Ariens Company before parts are returned in these cases.
All of these sales are final.
Returns are only credited back to the credit or debit card on which the order was placed. If the card is later invalid, a credit may be issued by check within 30 days after RECEIPT OF PARTS RETURN TO ARIENS COMPANY. A copy of the invoice, or packing list, must be included with the parts.
The returns are determined, in whole, at the discretion of the Ariens Company.
Damaged shipping boxes which result in damaged parts must immediately be reported to Ariens Company. Please have the order number, or order reference number available.
This policy reflects parts sold directly through Ariens Company. Parts sold through authorized Ariens/Gravely independent dealerships, including drop shipped orders, must be handled through the authorized dealers from which they were ordered.
For questions, please reply through your original order confirmation email, or contact Ariens Customer Service.
Please include a copy of the invoice, or packing list. Incomplete information may delay the return process.
Ariens Company – Kenosha Distribution Center
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The Ariens Customer Service team is available during the following hours:
Visit the Ariens Company Terms and Conditions page to learn more.